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Saturday, August 21
by FoxnWolf on Sat 21 Aug 2010 11:16 BST
Appeal of Mr & Mrs Holland
Dear Lynda Stevens
I understand from your letter and statement below from Mr & Mrs Holland, that it appears the Trust is not upholding the appeals procedure that Haig Homes has in place, and would appreciate your comments on this?
I understand that you cannot comment on individual cases, though you can comment to reassure myself and residents of Haig Homes that you are carrying out correct procedures within given time scales.
I believe this is unlike you not follow procedure, and would think there is good reason why the deadline has been missed on more than one occasion.
I would hope that you take this enquiry seriously as part of tenant participation, and helping to provide a better service to those who the charity is set up for.
We now have a growing Face book group for residents and interested parties of Haig Homes, to keep in touch, share ideas and help one another.
I am sure this would be a hot topic if it were to be aired !!
I look forward to hearing from you
Paul McDonnell (Chairman HH (M) RA)
“I have once again put in an appeal 3rd time and received a letter to state that Lynda Stevens would be in touch within 15 working days to inform me how to proceed. Needless to say that 15 days has passed and we have received nothing back.”
Dear Mr Holland